Privacy Policy
Effective Date: 1 August
Welcome to Seaside Resort Zanzibar. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, submit an inquiry, or make a reservation, we may collect:
- Full Name
- Email Address
- Phone Number
- Nationality
- Arrival and Departure Dates
- Number of Guests
- Special Requests
- Payment information (processed securely through authorized payment providers)
Non-Personal Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on the Website
- Referral Source
This information helps us improve our website and user experience.
2. How We Use Your Information
We use your information to:
- Process reservations and inquiries
- Respond to your requests
- Provide customer support
- Improve our website and services
- Personalize your experience
- Send booking confirmations and important travel information
- Send promotional offers and newsletters (only if you have opted in)
- Meet legal and regulatory obligations
3. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Analyze website traffic
- Improve website performance
- Measure marketing effectiveness
You can manage or disable cookies through your browser settings at any time.
4. Booking Information
If you make a reservation through our website, your booking details are processed securely.
We only collect the information necessary to complete your reservation and provide your stay.
Payment information is processed through secure third-party payment providers and is not stored on our servers unless required for legal or accounting purposes.
5. Marketing Communications
If you subscribe to our newsletter or choose to receive marketing communications, we may send:
- Special offers
- Seasonal promotions
- Resort news
- Events and experiences
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with trusted service providers when necessary to:
- Process reservations
- Process payments
- Provide customer support
- Operate our website
- Comply with legal obligations
All third-party providers are required to handle your information securely and confidentially.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we strive to protect your information, no method of internet transmission is completely secure.
8. International Data Transfers
As an international hospitality business, your information may be processed in countries outside your country of residence where necessary to provide our services.
We take appropriate measures to ensure your information remains protected.
9. Your Rights
Depending on your local privacy laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent for marketing communications
- Request a copy of your personal information
To exercise any of these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites, including booking platforms and social media channels.
We are not responsible for the privacy practices or content of these external websites.
We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
Any updates will be posted on this page along with the revised effective date.
We encourage you to review this page periodically.